Automated Retail Stores for Herbalife
Project
Description
The Client
Herbalife is known to be a customer obsessed organization, holding themselves to the highest standards when it comes to fulfillment. As part of enhancing their omni-channel approach, they asked OgmentO to create a last minute, last mile, 24/7 solution for their distributors and this is how the automated retail stores were born.
The Challenge
Herbalife, known for putting its customers first, set out to revolutionize their omni-channel strategy. Their goal? To make it easier than ever for sales associates and customers to connect and succeed in a fast-paced, constantly evolving world.
A key challenge was optimizing the supply chain to enable faster order fulfillment. They needed a last-mile solution that would let distributors access products instantly.
Herbalife was looking for something that could seamlessly fit into their existing operations, simplify logistics, and uphold their high standards for fulfillment and customer service.
Streamlining global distribution
Our Solution
Smart vending machines
OgmentO tackled these challenges by rolling out smart vending machines, placed strategically in high-traffic areas across Herbalife's target markets.
Inventory replenishment
We handled everything from warehousing to inventory replenishment, machine placement, and customer support.
Fulfillment and customer service
OgmentO developed custom software and hardware solutions, creating a seamless omni-channel buying experience.
The Results
Faster Fulfillment
Distributors gained 24/7 access to products, reducing delays and enabling quicker purchasing experiences.
Increased Sales
The improved supply chain optimization and accessibility led to higher sales volumes.
Global Reach
The smart vending machines are now operational in 12 markets, processing over 2.5 million orders to date.
Valuable Insights
Advanced sales data tracking provided actionable data on product performance, helping Herbalife optimize inventory.
Efficient Operations
Minimal human intervention was required, thanks to automated inventory replenishment and robust tracking systems.
Real-time analytics and performance tracking
Comprehensive insights across all markets
Transformative Impact
24/7 Accessibility
Products available at any time, ensuring distributors can access inventory whenever needed, maximizing sales opportunities.
Enhanced Brand Presence
Smart vending machines became a core component of Herbalife's global retail strategy, boosting visibility and engagement.
Time & Cost Savings
Automated processes significantly reduced manual labor requirements and streamlined operations across all markets.
Omni-Channel Integration
Seamless integration with Herbalife's e-commerce platform created unified, consistent buying experiences.
Ready to Transform Your Business?
Let's create an automated retail solution that drives growth and enhances customer experience
